Our store uses an automated fraud detection system. If an order is flagged as suspicious, it will be canceled automatically.

Orders are canceled before we capture payment, so you should receive your money back quickly, depending on your bank. This might lead to two separate charges showing up on your bank statement. If you have any questions about how canceled authorizations are processed, please contact your bank.

To avoid this next time:

• Use a valid billing address that matches your registered credit card information.
• Don’t place your order while connected to a VPN.
• Double-check your payment details before checkout.

Orders are sent to our warehouse immediately after payment, so we can’t change or cancel them once they’re placed.

If you no longer want your BUSY Bar, you can request a return within 30 days of receiving it, provided the product box remains unopened and the original packaging and factory seal are intact.

Need to correct your shipping address? Contact the shipping carrier listed in your shipping confirmation email as soon as possible. They may still be able to update it while the package is in transit.

BUSY Bar and official accessories are available exclusively through our official store.

We don’t recommend purchasing from third-party sellers, as we can’t verify their products or guarantee your order.

We accept all major credit cards, including:

• Visa
• Mastercard
• American Express
• Discover

You can also pay with Apple Pay, Google Pay, and prepaid gift cards, such as those provided by Visa and Mastercard.

Additional payment methods may be added in the future.

Most orders arrive within 10 days of shipping, although delivery can take up to 3 weeks, depending on your location. Orders are packed as quickly as possible, but shipping may take a little longer during periods of high demand.

We only have information about shipping for orders placed through our official store. We don’t recommend purchasing from third-party sellers, as we can’t verify their products or guarantee your order.

Once your order ships, we’ll email you a tracking number. You can use it to track your shipment directly through the shipping carrier listed in the email. Tracking information may take up to 48 hours to appear.

If you have any issues with tracking your order, please don’t hesitate to contact us.

If your package is marked as delivered but you haven’t received it, or your tracking hasn’t updated for 14 days, please contact us using the contact form.

If your package arrived damaged, please contact us using the contact form and include:

• Photos of the shipping box
• Photos of the damaged product

We’ll help resolve the issue as quickly as possible.

If anything is missing, please first check the package for signs of damage or tampering. Then contact us using the contact form and include:

• Photos of the packaging
• Photos of everything you received

We’ll investigate and make it right.